Virtual Try-On for WooCommerce - Support
Get help with installation, configuration, and troubleshooting
Quick Help Resources
Installation Support
Download the plugin from your purchase confirmation email
Upload the plugin ZIP file through WordPress Admin > Plugins > Add New
Activate the plugin and enter your license key
Configure AI provider settings (OpenAI API key required)
Enable virtual try-on for your products
Common Issues & Solutions
Plugin not activating
Ensure WordPress 5.0+ and WooCommerce 4.0+ are installed. Check PHP version (7.4+ required).
Virtual try-on not working
Verify OpenAI API key is correctly configured. Check product images are in supported formats (JPG, PNG).
Slow processing times
Optimize product images (recommended: 800x800px). Consider upgrading your hosting plan for better performance.
License key issues
Ensure you're using the correct license key from your purchase email. Contact support if key is not working.
Frequently Asked Questions
What image formats are supported?
The plugin supports JPG, PNG, and WebP formats. For best results, use high-quality images (800x800px or larger).
Do I need professional product photos?
No! Our AI technology works with regular HD photos. No expensive professional photography or transparent backgrounds required.
How many products can I use this with?
There are no limits on the number of products. The single-site license covers unlimited products on one domain.
Is customer data secure?
Yes, all data processing is encrypted and secure. We don't store or share customer photos with third parties.
Can I customize the try-on interface?
Yes, the plugin includes customization options for colors, text, and positioning to match your store's design.
Contact Support
Need personalized help? Our support team is here to assist you.