In developmentRelay (working name)
Relay: customer support for many websites in one console
Live chat, email and AI answers for every website you run or manage. Each website with its own rules, every conversation in one desktop app. Built for agencies and multi-brand businesses.
What already works end to end
A visitor asks on a connected website; the AI answers from that website's own knowledge.
When it doesn't know, it hands over to a person and says why.
Your team replies in the chat, with canned responses per website.
If the visitor closes the window, the conversation becomes a ticket; email replies land on the same ticket.
Solved, rated, and open again with a fresh deadline when they write again.
What's in it
One inbox
Chat and email from every website in one list, each website recognisable by its colour.
AI agent and copilot
Answers on its own when it's sure, and drafts replies for your team when it isn't.
Tickets and email
Conversations survive a closed browser window; email replies are matched to them.
Analytics
Live and historical per website: volume, response times, satisfaction, what the AI resolved.
Set per website
Look, knowledge, hours, deadlines and retention apply per website, not globally.
Team and roles
Owner, manager, agent, read-only; access per website, effective at once.
Where it runs
Desktop app
A real application for macOS, Windows and Linux, with notifications that don't get lost in the wrong browser tab.
Server in the EU or on yours
Run by us, or with Docker on your own server.
Next
- Voice and video calls
- Co-browsing
- Connection to the AI assistant: take over when a visitor wants a person
Several websites, one support team?
We are looking for agencies and businesses to try Relay in their daily work before launch. Write to us.
Ask for early access